Terms of service

Terms of Service

1. Overview

This website is operated by Violets Velvet. Throughout the site, the terms “we”, “us”, and “our” refer to Violets Velvet.

By accessing our website and/or purchasing from us, you agree to be bound by the following Terms of Service. If you do not agree, you should not use our website.

2. Company Information

Company Name: QISHANG INTERNATIONAL CO., LIMITED
Address: ROOM D5, 5/F, KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, KOWLOON, HONG KONG
Email: [email protected]

3. Eligibility

By using this website, you confirm that:

• You are at least the age of majority in your country

• You have the legal capacity to enter into a binding contract

• You will use this website in compliance with all applicable laws

4. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

You agree not to:

• Use our products for illegal purposes

• Violate any laws in your jurisdiction

• Attempt to interfere with website security or functionality

5. Products and Availability

All products are subject to availability.

We reserve the right to:

• Modify or discontinue products at any time

• Limit quantities per order or per customer

• Update product descriptions, pricing, or images without notice

6. Pricing

Prices are displayed in the currency shown on the website.

We reserve the right to:

• Update pricing at any time without prior notice

• Correct pricing errors if they occur

• Apply discounts or promotions at our discretion

7. Order Acceptance

Once you place an order, you will receive an order confirmation email.

We reserve the right to:

• Cancel or refuse any order

• Limit or cancel quantities purchased per person or household

• Refuse orders suspected of fraud or unauthorized activity

8. Payment

We accept secure online payment methods available at checkout.

By submitting payment information, you confirm that:

• You are authorized to use the payment method

• All information provided is accurate

9. Shipping

Shipping times are estimated and not guaranteed.

Please refer to our Shipping & Delivery Policy for full details regarding processing time, delivery estimates, and international shipping.

10. Customs and Import Duties

International orders may be subject to customs fees, import taxes, or other charges.

These charges are the responsibility of the customer and are not included in product or shipping prices.

11. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before requesting a return.

12. Intellectual Property

All content on this website, including images, text, logos, and design elements, is the property of Violets Velvet or its licensors.

You may not:

• Copy or reproduce content

• Use our brand assets without permission

• Modify or distribute website materials

13. User Information

You agree that all information provided during checkout is accurate and complete.

We are not responsible for delays or issues caused by incorrect information.

14. Privacy

Your submission of personal information is governed by our Privacy Policy.

Please review our Privacy Policy for full details.

15. Third-Party Services

We may use third-party providers for:

• Payment processing

• Shipping services

• Analytics tools

We are not responsible for third-party service performance or policies.

16. Prohibited Uses

You are prohibited from using the site or its content:

• For unlawful purposes

• To violate intellectual property rights

• To transmit malicious code or viruses

• To collect or track personal data of others

17. Limitation of Liability

We do not guarantee that:

• The website will be uninterrupted or error-free

• Products will meet all expectations

To the maximum extent permitted by law, we are not liable for any indirect or incidental damages arising from use of our website or products.

18. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind, unless otherwise stated.

19. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will take effect immediately upon posting on the website.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Email: [email protected]
Company: QISHANG INTERNATIONAL CO., LIMITED
Address: ROOM D5, 5/F, KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, KOWLOON, HONG KONG