Refund policy

Return & Refund Policy

1. Overview

At Violets Velvet, we want you to feel confident and satisfied with every purchase. If you are not completely happy with your order, we offer a return process under the conditions outlined below.

This Return & Refund Policy explains your rights, eligibility, and the steps required to request a return or refund.

By placing an order on our website, you agree to this policy.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Returned within 14 days of delivery

• Unworn, unused, and in original condition

• All original tags and packaging included

• Not washed, altered, or damaged

Items that do not meet these conditions may not be accepted.

3. Non-Returnable Items

For hygiene and quality reasons, certain items cannot be returned, including:

• Final sale or clearance items

• Items marked as non-returnable

• Accessories (if specified on product page)

• Items that show signs of wear, washing, or damage

Please check product descriptions carefully before placing your order.

4. How to Request a Return

To initiate a return, please contact our customer service team:

Email: [email protected]

Please include:

• Your order number

• The item(s) you wish to return

• Reason for return

• Clear photos (if item is damaged or incorrect)

Once your request is reviewed and approved, we will provide return instructions.

5. Return Shipping

Customers are generally responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

6. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method

• Processing time: 5–10 business days depending on your bank or payment provider

Please note that additional time may be required for funds to appear in your account.

7. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again

• Contact your credit card company (processing time may vary)

• Contact your bank for processing delays

If you still have not received your refund, please contact us at:

[email protected]

8. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange for the same item, please contact us first to confirm availability.

9. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately.

We will review the issue and offer one of the following solutions:

• Replacement item

• Refund

• Store credit (if applicable)

Please include photos to help us resolve the issue quickly.

10. Order Cancellations

Orders can only be cancelled if they have not yet been processed or shipped.

Once an order has entered the processing stage, cancellation may no longer be possible.

Please contact us as soon as possible if you wish to cancel your order.

11. Processing Time

Returns are typically processed within 5–7 business days after we receive your item.

Refunds are issued after inspection is completed.

12. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: [email protected]
Company: QISHANG INTERNATIONAL CO., LIMITED
Address: ROOM D5, 5/F, KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, KOWLOON, HONG KONG