Privacy policy

Privacy Policy

1. Overview

At Violets Velvet, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from our website.

By using our services, you agree to the practices described in this policy.

2. Company Information

This website is operated by:

QISHANG INTERNATIONAL CO., LIMITED
ROOM D5, 5/F, KING YIP FACTORY BUILDING
NO. 59 KING YIP STREET
KWUN TONG, KOWLOON
HONG KONG

Customer Support Email: [email protected]

3. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

When you place an order or contact us, we may collect:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed securely via third-party payment providers)

Device Information

When you browse our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on site

Order Information

We collect order-related details such as:

• Purchased products

• Order history

• Shipping status

4. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders

• To provide shipping and delivery updates

• To offer customer support

• To improve our website and services

• To detect and prevent fraud or misuse

• To send order confirmations and notifications

• To personalize your shopping experience

We do not sell your personal data.

5. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences

• Keep items in your shopping cart

• Analyze website traffic

• Improve website performance

You can disable cookies through your browser settings, but some features of the website may not function properly.

6. Data Sharing

We may share your information with trusted third parties only when necessary:

• Payment processors (to complete transactions)

• Shipping carriers (to deliver your orders)

• IT and hosting providers (to operate our website)

• Analytics providers (to improve performance)

All third-party partners are required to handle your data securely.

7. International Data Transfers

As we serve customers worldwide, your information may be transferred outside your country, including to Hong Kong and other locations where our service providers operate.

We ensure that appropriate safeguards are in place to protect your data.

8. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill orders

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

After this period, data is securely deleted or anonymized.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw consent for marketing communications

• Request a copy of your stored data

To exercise these rights, please contact us at:
[email protected]

10. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure SSL encryption

• Protected payment gateways

• Restricted access to personal data

• Regular system monitoring

However, no online transmission method is 100% secure.

11. Third-Party Services

Our website may include third-party services such as payment gateways, analytics tools, and shipping providers.

These services have their own privacy policies, and we recommend reviewing them separately.

12. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business requirements.

Any updates will be posted on this page with a revised date.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: [email protected]
Company: QISHANG INTERNATIONAL CO., LIMITED
Address: ROOM D5, 5/F, KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, KOWLOON, HONG KONG