Shipping policy

Shipping & Delivery Policy

1. Overview

At Violets Velvet, we are committed to delivering your order in a timely, reliable, and transparent manner. This Shipping & Delivery Policy explains how we process, ship, and deliver your purchases.

By placing an order on our website, you agree to the terms described below.

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During high-demand periods such as promotions, holidays, or new collection launches, processing times may extend slightly.

Once your order has been processed, you will receive a confirmation email with shipping details (when available).

3. Shipping Methods & Delivery Time

We work with reliable international logistics partners to ensure safe and efficient delivery.

Estimated delivery times are as follows:

Standard International Shipping

• Delivery Time: 7–15 business days

Extended Regions (Remote Areas)

• Delivery Time: 10–20 business days

Please note that delivery times are estimates and may vary depending on destination, customs clearance, and local carrier conditions.

4. Shipping Fees

Shipping fees (if applicable) will be calculated and displayed at checkout based on your delivery location and order value.

Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your shipment’s progress through the carrier’s tracking system.

Please allow 2–5 business days for tracking information to become active.

6. International Shipping

We proudly offer worldwide shipping to most countries and regions.

However, delivery times may vary depending on:

• Destination country

• Customs clearance procedures

• Local postal services

Customers are responsible for ensuring that shipping information provided at checkout is accurate and complete.

7. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.

These charges are not included in the product price or shipping cost unless otherwise stated.

Customers are responsible for any applicable customs fees upon arrival in their country.

8. Shipping Delays

While we strive to ensure timely delivery, delays may occur due to:

• Customs inspections

• Weather conditions

• Carrier delays

• High order volumes

• Public holidays

We appreciate your patience in such situations and will do our best to assist if delays occur.

9. Incorrect Address

Please ensure your shipping address is accurate when placing your order.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately at:

[email protected]

If the order has not yet been shipped, we will try to update the address.

10. Lost or Missing Packages

If your package appears to be lost in transit or significantly delayed, please contact our support team.

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

11. Multiple Items in One Order

In some cases, items in the same order may be shipped separately depending on availability and warehouse processing.

You may receive multiple tracking numbers for a single order.

12. Order Confirmation

After placing your order, you will receive a confirmation email.

If you do not receive this email within a few minutes, please check your spam or junk folder.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: [email protected]
Company: QISHANG INTERNATIONAL CO., LIMITED
Address: ROOM D5, 5/F, KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, KOWLOON, HONG KONG