Contact Us

Contact Us

We're always happy to hear from you.

Whether you have questions about a product, need assistance with an order, would like sizing guidance, or require help before or after your purchase, our customer support team is here to assist you.

Customer Support

Email

[email protected]

We aim to respond to all inquiries within 24–48 business hours.

Business Information

Company Name

QISHANG INTERNATIONAL CO., LIMITED

Business Address

ROOM D5, 5/F, KING YIP FACTORY BUILDING
NO. 59 KING YIP STREET
KWUN TONG, KOWLOON
HONG KONG

Customer Service Hours

Monday – Friday

9:00 AM – 6:00 PM (GMT+8)

Closed on weekends and public holidays.

Before Contacting Us

To help us resolve your request as quickly as possible, please include:

• Your order number (if applicable)

• The email address used to place the order

• A brief description of your inquiry

• Photos of the item (if reporting a quality issue)

Frequently Asked Questions

For information regarding shipping, returns, refunds, payment methods, or order processing, we recommend visiting our FAQ and Policy pages where you'll find answers to many common questions.

Thank you for shopping with Violets Velvet. We appreciate your trust and look forward to providing you with a smooth and enjoyable shopping experience.